Shipping policy
Thank you for shopping with Planted Places! Because we specialize in shipping live plants, we take great care to ensure your greenery arrives happy, healthy, and on time. Below you'll find the details of our Shipping and Return Policy. Note that we do not currently offer shipping outside of the United States.
Shipping Rates
Shipping charges are calculated and displayed at checkout. All items fall under one of 3 shipping categories:
Edible Seedlings: Seedling orders with less than (12) 2" plants ship for a flat rate to the entire US. Orders of 12 or more 2" seedlings ship for free. Pre-planted seedlings and soil add-ons or purchases have a higher rate and no threshold for free shipping, as the included soil adds significant weight.
Planted Wall, Bundles, & Garden Kits: Free shipping to Western states, weight-based elsewhere.
Everything Else: Weight-based, with lower prices for Western states.
**"Western states" include CA, WA, OR, ID, NV, UT, AZ, and CO.
Shipment Processing Time
All orders are processed within 2-3 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If we anticipate a significant delay in the shipment of your order, we will contact you via email. Some of our products are built to order. In those cases, you will be notified regarding your delivery date and status.
Shipping Schedule & Local Pickup
Live Plant Orders: We ship our seedlings only after they've grown to be strong enough to survive transport. We typically hold shipments of live plants placed after 3pm on Wednesdays until the following Monday to avoid longer delivery times, as this can be harmful to the live plants. Orders shipping outside of California are only sent out on Mondays and Tuesdays.
All Other Items (including the Planted Wall): All non-plant items are shipped every day of the week. Local pickups for the Planted Wall only can be made in Santa Barbara, CA. If you are interested in this option, you can schedule a pickup after checkout by contacting support@PlantedPlaces.com, and your shipping cost will be refunded.
Delivery Times
We always use the fastest shipping method with an affordable rate. Every attempt is made to ensure plants arrive within a 5-day window. Delivery delays can occasionally occur under the watch of third-party shipping carriers. This is out of our control once packages are handed over to the shipping carriers. We monitor orders and will keep you updated on delays that occur longer than the quoted timeframes.
What if I want my plants to arrive on a specific day?
You can leave a note from the shopping cart to indicate the date you would like your plants to arrive. We'll time their departure to ensure someone's around to unbox them.
What If I Need to Change My Order?
You can send an email to orders@plantedplaces.com if you need a change made to an order. Every attempt will be made to satisfy your request. Changes cannot be made after the order has been packed and picked up for delivery.
Return & Refund Policy
Plants that arrive damaged, dead, or not healthy enough to transplant are guaranteed to be replaced at no additional cost if reported within 30 days of delivery. If your plant order arrives damaged, please contact customer service at inquiries@plantedplaces.com and provide an image of the plant with contextual details. Our customer support team will provide guidance for plant care and, if necessary, replace or refund (based on customer's preference) the plant(s). If a shipment does not arrive or is lost, every attempt will be made to recover or replace the package.
Plants & Garden Kits
Our policy lasts 30 days for all plants and garden kits. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or replacement.
To be eligible for a refund or replacement on a damaged item such as a plant, you must provide proof of the unsatisfactory condition in which you received it. A photo will work just fine for these purposes. Our free replacement guarantee pertains to plants that arrive damaged or unhealthy upon opening the box.
Several types of goods are exempt from being returned. Perishable goods such as plants and flowers cannot be returned, however if you provide us with proof of the unsatisfactory condition in which they were received, we will send you replacement plants.
To complete your return, we require a receipt or proof of purchase or order number. There are certain situations where only partial refunds are granted (if applicable).
Planted Wall
We offer a 100-day satisfaction guarantee for the Planted Wall Gardening System. If you are not satisfied with the product after using it for 100 days, you can return the system and receive a 100% refund on your purchase. Please contact support@plantedplaces.com and we will provide instructions for returning your Planted Wall. If feasible and local to our warehouse, the unit can be arranged to be picked up. Otherwise, a pick-up will be coordinated with a shipping carrier and you will be provided with instructions.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.