Refund policy

Return & Refund Policy

Plants & Garden Kits
Our policy lasts 30 days for all plants and garden kits. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or replacement.

To be eligible for a refund or replacement on a damaged item such as a plant, you must provide proof of the unsatisfactory condition in which you received it.  A photo will work just fine for these purposes.   Our free replacement guarantee pertains to plants that arrive damaged or unhealthy upon opening the box.

Several types of goods are exempt from being returned. Perishable goods such as plants and flowers cannot be returned, however if you provide us with proof of the unsatisfactory condition in which they were received, we will send you replacement plants.

To complete your return, we require a receipt or proof of purchase or order number. There are certain situations where only partial refunds are granted (if applicable). 

Planted Wall

We offer a 100-day satisfaction guarantee for the Planted Wall Gardening System.  If you are not satisfied with the product after using it for 100 days, you can return the system and receive a 100% refund on your purchase.  Please contact support@plantedplaces.com and we will provide instructions for returning your Planted Wall.  If feasible and local to our warehouse, the unit can be arranged to be picked up.  Otherwise, a pick-up will be coordinated with a shipping carrier and you will be provided with instructions.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at support@plantedplaces.com.

Exchanges (if applicable) 
We only replace items if they are defective or damaged and applicable for an exchange. If you need to exchange it for the same item, send us an email at support@plantedplaces.com for instructions.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping 
To return your product, you should contact support@plantedplaces.com to receive specific instructions.  You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.